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Title Strategic Development for Lean Implementation in the Healthcare Area
Author Traberg, Andres
Supervisor Jacobsen, Peter (Operations Management, Department of Management Engineering, Technical University of Denmark, DTU, DK-2800 Kgs. Lyngby, Denmark)
Institution Technical University of Denmark, DTU, DK-2800 Kgs. Lyngby, Denmark
Thesis level Master's thesis
Year 2007
Abstract The purpose of this master’s thesis is to develop two Lean tools that support the daily operations at The Department of Radiology at the Hospital of Southern Jutland. The tools are respectively a model for mapping processes and a model for performance measurement and evaluation that support tactical follow-up by department management. In the beginning of 2007, the hospital management launched a comprehensive strategic plan encompassing 12 strategic goals to be fulfilled at the end of the year 2009, and thereby requiring each department to commence a series of initiatives in order to satisfy these demands. The Department of Radiology was at first focusing on ways to improve operations by using Lean principles. The analysis of operations should help management and employees to a better overview while identifying waste in work processes. In cooperation with external advisors from IPU/DTU a model capable of describing the complex work-, cross functional- and patient related processes that takes place at a Radiology Department, was developed. The purpose of the workflow model is to differentiate the work processes in operations. The workflow model indicates shifts in competences in four competency areas: Patient contact, back-office, IT and support systems, and co-workers. This subdivision is vital in order for the staff to be able to visualize a complex workflow. The mapping process will therefore be used as an example of best practice in the department. In the future these workflows could also be used as a starting point for a further streamlining of internal processes in the department. As support for daily operations in a working environment where personnel is facing constantly changing demands from society, the management requested a model for measuring and evaluating performance. The model is intended to function as a guideline for the tactical follow-up in the department. The model should contain overall performance parameters for the department, and be capable of evaluating individual performance. As a result of this management should obtain a starting point for handling operations by using known production methods, also enabling management to identify areas where optimization is necessary. The performance measurement model is developed as an interactive website, where the user navigates through Key Performance Indicators and workflows, providing the opportunity for employees to select performance measurements of interest. By using a website, management can easily get an overview of processes requiring attention. Furthermore, by implementing the website as part of the existing intranet at the hospital, employees can be given access to performance indicators, measurements and evaluations. An initiative of this kind will most likely imbue employees with the sense that making an extra effort does matter. By comprising all Lean initiatives in an interactive web based solution, the health care sector will be better prepared to cope with an ever-increasing demand for higher performance.
Pages 110
Original PDF Strategiudvikling_i_Sundhedssektoren.pdf (1.85 MB)
Admin Creation date: 2009-02-20    Update date: 2011-09-27    Source: dtu    ID: 239140    Original MXD