||Lean og fejlanalyse i en mediko-teknisk virksomhed : KCI Medical
||Andersen, Jeanette Thorup
||Møller, Niels (Teknologi, Organisation og Arbejde, Institut for Planlægning, Innovation og Ledelse, Danmarks Tekniske Universitet, DTU, DK-2800 Kgs. Lyngby, Denmark)
||Technical University of Denmark, DTU, DK-2800 Kgs. Lyngby, Denmark
||This report deals with Lean and error analysis in the medico-technical company KCI Medical.
At first I made a literature study in Lean and different methods to analyze and evaluate the consequences of errors. Also studying the reasons why the errors occur.
KCI Medical is a very dynamic company, which in a short period of time has had a significant growth. The company is therefore characterized by the outdated operations. Employees are finding it hard to cope with the increased pressure. In the same way, computer systems have become outdated and can not cooperate with each other. Because of this, there is a significant delay in the electronic process. Those factors are increasing the risk of errors.
In order to investigate the different types of errors. And in order to establish the fact that the errors did indeed occur. I analyzed credit notes, open orders and canceled orders.
Afterwards the errors are analyzed by different methods, using double orders as an example. It is a significant mistake that ultimately may be an irritation to the customer, if not discovered in time. The impact of errors is analyzed using the FMEA analysis. Here errors is giving a rank in three categories: Severity, occurrence and detect ability.
Six Sigma was introduced as a mathematical method to eliminate errors through the collection and analysis of statistical data.
To identify possible causes of the error, the fishbone diagram was used.
The SWOT analysis was used to examine the internal and external parameters which affect the company. This can be used in the continuing strategically planning.
The conclusion is that in KCI Medical mistakes sometimes occur. There will consequently be spent a lot of work hours in order to find, investigate and correct the mistakes
I found four parameters to be the main causes of errors. It is about human error, standards (or lack thereof), planning and computer systems.
Creation date: 2009-08-18
Update date: 2009-08-18