||Brug af intern wiki som videndelingsmetode i en softwareudviklingsvirksomhed
||Nielsen, Lasse Christopher Heinz
||Bansler, Jørgen P. (Department of Management Engineering, Technical University of Denmark, DTU, DK-2800 Kgs. Lyngby, Denmark)
||Technical University of Denmark, DTU, DK-2800 Kgs. Lyngby, Denmark
||Today, Knowledge Management (KM) in software engineering plays a vital part of a company’s overall
performance due to software engineering being a highly knowledge-intensive activity. But how can you
best support knowledge sharing in a software development company? This thesis will examine “how a
corporate wiki can be used as a knowledge sharing method in a software development company”.
A wiki is a collection of interlinked web pages that are being hosted by a wiki-engine. It allows users to
create and edit wiki-pages in an easy manner using a simple web based editor in an ordinary web browser.
The content of the wiki is solely based on the users’ contributions. In 1995, the inventor of the wiki, Ward
Cunningham, originally described it as “the simplest online database that could possibly work”. Today, the
wiki may have evolved, and some of them provide more features, but the basic concepts of simplicity and
equal access for everyone still apply.
A corporate wiki is a wiki hosted on the company’s intranet with the intended user group being the
employees of the company or parts of them. Corporate wikis are most often parts of the company’s KM
program and are aimed at supporting knowledge sharing within the company.
SimCorp A/S is a Danish based software development company that employs approx. 1000 people of which
420 are in the development department. In this department a corporate wiki was implemented in August
2007. The aim of the SimCorp Dimension Architectural Wiki (SAW) is to support the developer-to-developer
knowledge sharing revolving around the software architecture of the company’s product, SimCorp
Dimension, as well as being the place where documentation of the software architecture is stored.
I have examined SAW and the use of it through a web based survey where everyone in the development
department was invited to participate, and I followed up on the survey by interviewing eight SAW users and
two that did not use SAW. Furthermore, log-files from the wiki-engine have been taken into account.
To support and explain some of the findings, literature on knowledge management has been reviewed. The
main theorist in this thesis is M. Lynne Markus on the subject of Knowledge Reuse while several others
provide insights in their particular fields of expertise.
The main findings can be summarized as follows:
SAW is used for internal sharing of explicit knowledge about the software architecture from
developer to developer;
Users contribute to and use SAW because it is easy and intuitive to use, because they find it a
natural part of their job; and because the search function provided in SAW is performing much
better than those in other KM tools in SimCorp;
SAW is in terms of KM primarily functioning as Knowledge Repository and Library tool;
SAW is in fact being used by its employees, and they perceive it as a well functioning tool for
knowledge sharing in the development department in SimCorp;
Two issues have been found that would enhance the user experience in SAW: A more powerful
search function and an improved editor.
The way SimCorp uses SAW demonstrates a convenient and efficient way to use a corporate wiki as a
knowledge sharing method.
||Technical University of Denmark (DTU) : Kgs. Lyngby, Denmark
Creation date: 2010-02-01
Update date: 2010-02-01