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Title The Academic Knowledge-Intensive Work : fortrolig
Author Buonansegna, Erika
Supervisor Møller, Niels (Work, Technology and Organisation, Department of Management Engineering, Technical University of Denmark, DTU, DK-2800 Kgs. Lyngby, Denmark)
Institution Technical University of Denmark, DTU, DK-2800 Kgs. Lyngby, Denmark
Thesis level Master's thesis
Year 2010
Abstract In the era of the knowledge society knowledge-intensive workers face new challenges, like working in different teams, necessity of knowledge sharing and management, tension and stress. Consequently the attention devoted to social processes at the workplace has been increasing. Following this tendency the study investigates the relations among social variables and the performance within a knowledge-intensive organisation. Specifically, this study analyses which types of relations exist among organisational social capital, centrality in social networks, work-family balance, polychronicity, work identification and performance at the workplace. A Danish university department has been studied as representative of the knowledge-intensive organisations and based on the theoretical literature correlation and mediation relations have been hypothesized. The research combines analysis of quantitative data collected through a web-based survey inside the department and extracted from a publication database and qualitative data from 12 chronicle workshops with section and department managers. Both significant and not significant correlations among the variables generate interesting considerations. Vertical trust between the management and the employees is higher than horizontal trust among the employees. The traditional difficulties in managing research academics seem to be overcome. Further, misalignment between individual and organisational polychronicity has been noticed. Another useful finding to facilitate the task of the management is that less identified employees in the department are peripheral in social networks. Reciprocal acquaintance among the employees of different sections should also be promoted by the management to increase the density of the social networks. The relations of mediation have demonstrated that centrality in social networks, organisational social capital and work-family balance do not behave as mediators between identification and performance and polychronicity and performance. Finally the comparison between the Danish department and another Italian department previously investigated shows that two apparently similar departments have different relations among the same social variables. In conclusion the findings of this research giving a deep understanding of the social dynamics and variables of the studied knowledge-intensive organisation have a practical use as guidelines for managers or practitioners who design and implement real-life interventions at the workplace in order to improve work performance and quality of the work environment. Future researches are needed to refine the considerations presented in this work.
Imprint Technical University of Denmark (DTU) : Kgs. Lyngby, Denmark
Pages 144
Admin Creation date: 2010-12-09    Update date: 2011-01-17    Source: dtu    ID: 271085    Original MXD