||Future ERP Systems (3gERP). Gathering and representing business requirements during the customization process of standard ERP systems : Fortrolig
||Haniyeh, Mohammad Abu
||Havn, Erling C. (Work, Technology and Organisation, Department of Management Engineering, Technical University of Denmark, DTU, DK-2800 Kgs. Lyngby, Denmark)
||Technical University of Denmark, DTU, DK-2800 Kgs. Lyngby, Denmark
||The identification and presentation of business requirements for standard ERP systems is a complex and costly task. This is specifically true when dealing with the customization process of the standard ERP systems. Some of the restrictions associated with the gathering of the requirements are the com-munication issues between ERP systems implementation partners and ERP systems end-users. In or-der to overcome the challenges of gathering and representing business requirements and to reduce the costs of customization of standard business software, Requirements Engineering Techniques pro-vide and help ERP system companies to deliver their business requirements in a timely manner and within the budget assigned.
The main objective of this research is to analyze and discuss the challenges and problems of gathering and representing business requirements and to suggest improvements for the process. This supports the initial project activity of area A in the 3gERP project1 that concern requirements’ definition for future 3gERP systems which will in turn have a high impact on the success of implementation of the future ERP Systems for Medium-Sized Enterprises.
Based on the results of this thesis research, there was a tendency among the ERP system implementa-tion partners to gather and represent the business requirements during the customization of ERP sys-tem using traditional techniques such as interviews, requirements’ workshops and documents (Plain text) compared to Modeling and process techniques. To improve the process of gathering and representing requirements, it was proposed to use the Modeling and process techniques such as the Unified Modeling Language (UML), Business Process Modeling, and Event-driven Process Chains (EPC). These recommended methods would allow future discussions between the implementation partners and their clients to focus their efforts on the business requirements and business processes. This would reduce misunderstandings and miscommunications between the ERP system implementa-tion partners and the end-users to provide the business requirements.
||Technical University of Denmark (DTU) : Kgs. Lyngby, Denmark
Creation date: 2011-01-18
Update date: 2011-03-07